Impressum
SYLCITY – Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method selected.
Domestic Shipping (Mali) We offer delivery across Mali. Estimated delivery times vary by location, typically between 2–7 business days once dispatched.
International Shipping We currently ship to select international destinations. Delivery times for international orders vary by country and can take 7–21 business days. Please note that international orders may be subject to customs duties, taxes, and import fees charged by the destination country — these are the responsibility of the customer.
Order Tracking Once your order has been shipped, you will receive a confirmation with tracking information (if available for your shipping method).
Delays SYLCITY is not responsible for shipping delays caused by carriers, customs clearance, weather, or other circumstances beyond our control.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your email address] within 7 days of the expected delivery date so we can assist you.
Contact Us For any shipping-related questions, please reach out to us at: 📧 [your email address]